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Domestic Suppliers' Social Obligations: 2014 annual report

The report summarises domestic suppliers’ performance in 2014 on debt, disconnection, prepayment meters and services for consumers in vulnerable situations.This Social Obligations data is an important...

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Directions issued by the Authority pursuant to paragraph 3 of Standard...

These directions formally issue revised “Guidance on monitoring suppliers' performance in relation to domestic customers”. The guidance sets out revised reporting arrangements for monitoring domestic...

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Domestic Suppliers' Social Obligations: 2015 annual report

The report summarises domestic suppliers’ performance in 2015 on debt, disconnection, prepayment meters and services for consumers in vulnerable situations.This Social Obligations data is an important...

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Vulnerable consumers in the retail energy market: 2017

A well-functioning energy market is accessible, inclusive, and responsive to the needs of all consumers, including those in vulnerable situations.This report presents a view of the extent to which...

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Vulnerable consumers in the energy market: 2018

A well-functioning energy market is accessible, inclusive, and responsive to the needs of all consumers, including those in vulnerable situations.This report presents a view of the extent to which...

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Consultation on Revisions to Social Obligations Reporting

We are consulting on the data we collect from suppliers in connection with their social obligations. We regularly collect Social Obligations Data, which includes data on debt levels and debt...

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Decision on changes to Social Obligation Reporting

This document is Ofgem’s response to our consultation on revisions to the data collected from suppliers in relation to their social obligations. It includes new guidance to supliers to apply to social...

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Vulnerable consumers in the energy market: 2019

A well-functioning energy market is accessible, inclusive, and responsive to the needs of all consumers, including those in vulnerable situations.This report presents our assessment of how the energy...

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Consultation on proposal to defer the introduction of new questions for...

On 19 August 2019 we published new guidance, following consultation, to amend the questions asked under Standard Licence Condition (SLC) 32 of the gas and electricity supply licences (see links below),...

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Decision on proposal to defer the introduction of new questions for Social...

This sets out our decision to defer the introduction of updated questions for the social obligations reporting (SOR) until 2022.Following careful consideration of responses received, we have decided to...

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